Sometimes an issue may arise against our best efforts to the contrary. Please contact the customer support team when you require assistance, and they will do their best to assist in the shortest time possible.
If you feel that your level of dissatisfaction is high enough that filing a case with a recognised adjudicator is necessary, then we also provide you with the facility to do so. Before proceeding, you may file a complaint directly with the management by completing the information below.
Kindly note that this section is only to raise high priority complaints, such as disputes of funds, only after attempting to resolve the issue directly with our support team. Low priority requests such as requests for complimentary bonuses must be handled with the customer support team, and these and other low priority requests will be ignored in this section.
Your message has been sent to our team. We aim to get back to you within 24-72 hours.
Please note that any other submissions in the interim will not be actioned. Any submissions that are trivial in nature or that can be resolved by contacting our Customer Service team will be ignored.
Should you feel that your issue has not been resolved by our management or staff, we invite you to lodge the complaint with our official Regulatory bodies.
ProMediate operates a consumer mediation service, certified by the Gambling Commission. ProMediate’s role is to help to resolve complaints through conciliation and mediation. The service is independent. Using the service is voluntary. If you can, it is usually best to phone or email and you should say that you have received this deadlock email and wish to use the service.
Finally, should you find that the above dispute resolution avenues do not perform to your satisfaction, be it in terms of speed of resolution or decision making process, we also offer you several alternative dispute services who are operated by some of the most reputable fair play advocacy websites online today.
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Online dispute resolution is a branch of disputes resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute resolution (ADR). However, ODR can also augment these traditional means of resolving disputes by applying innovative techniques and online technologies to the process